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Are we insured?
Yes, we have full liability insurance for all of our products. Please contact us to view our insurance policy.
Are the inflatables cleaned/sanitized?
Yes, all of our products are fully disinfected and cleaned after every use. We take hygiene very seriously, that is why we fully inflate every product at our warehouse and clean them after they are returned.
How far in advance do I need to make a reservation?
We recommend you reserve about 1-2 months in advance. Since we have a limited number of certain styles of products it is a good idea to reserve 1-2 months ahead of time to ensure availability.
How do I reserve a unit?
To make a reservation, simply call/text 302-533-8333 or email us at email@example.com. In your voicemail and/or email, please include the unit desired, the date and time of your event and your location.
All reservation requests are processed on a first come first serve basis. Receipt of a quote does NOT guarantee equipment availability.
How long do I get the rental for?
Our equipment is rented by the day, which consists of a six-hour rental period.
We generally contact you within 24-48 hours prior to your event to confirm, type of surface for set up, space and electrical requirements, and coordinate delivery times, etc. All reservations require confirmation and coordination for delivery. If you are unavailable at the time of call, we will leave a message. If we cannot reach you and/or you do not call back before the day of your event, we cannot guarantee delivery and you may be subject to a cancellation fee. We may contact you via phone, text, and/or email.
Inflatables are delivered within a 4-hour delivery window before your scheduled rental time and picked up the same afternoon or evening. Parks, Schools, Church's, and Corporate delivery sites we can coordinate a delivery time that is as close to your start time, while still allowing time for proper set up. We like to start set up at least 1 hour before the start of the event, we strive to have equipment rentals set up 30 mintues before the start of an event. Our drivers have several locations on their delivery route, it's extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. One late customer can create problems and stress for everyone else.
Our drivers do all the heavy lifting; you just show us where to set up. It is the customer's responsibility to measure in advance and ensure there is adequate space and provides a flat clean area for set up, clear from sharp objects and debris. If the driver is unable to set up for reasons above or if unsafe conditions exist, the customer will be charged a $50 fee.
It is important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or sandbags depending on where the unit will be set up. If you make any changes, please let us know (especially from grass to concrete) to ensure our drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays.
ATTENTION: Drivers can NOT go up and down stairs and/or hills, etc. Set up location must be easily accessible from the delivery truck.
Pick up times?
Inflatables are generally picked up within 2 hours of your event end time. Pick up can be as early as your event end time. Schools, Churches, Corporates, and Park delivery site locations are generally picked up within 30 minutes of the event end time.
CASH ONLY upon delivery. Drivers are required to collect final payment at time of SET UP unless you've made arrangements to charge a credit card the previous business day. NO set up of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fees.
Customer is responsible for power. Typically, we need (1) 20-amp circuit for EACH blower; other items can NOT be plugged into the same circuit. We supply (1) 100' extension cord. Unit needs to be placed within 100' of power source. Generators may be rented in advance if a power source is not available.
Adult supervision is REQUIRED at all times, All In Fun Inflatables, LLC does not supply attendants, you or your designated attendant(s) must be present at the time of delivery. Safety briefings are ALWAYS given after set-up at ALL events; we require a signature stating you have received and understand all operating and safety instructions. Accidents on equipment generally result from 1) too many participants or mixing age groups on unit 2) flips and rough housing, 3) unit not kept secured. Attendants should monitor number and age of participants and ensure they're following rules and acting responsible. Inflatables stake/anchor weights should also be checked periodically to ensure they are in place.
Customer is responsible for all damages to unit and any cleaning charges (could range from $25-$75) due to misuse (food, gum, sand, rocks, soaps, etc). Someone should be with the unit until time of pick-up to avoid any problems. A flat rate of $1000 is applied if any silly string is found on the unit. Silly string causes irreversible damage to any inflatable.
We make every effort to set up for each and every rental reservation; however the safety of your children is our top priority. We reserve the right to make the final decision to cancel a rental due to inclement weather defined as: 15-20+ mph SUSTAINED winds (with higher gusts), 70% or higher chance of rain, and/or temperatures below 60°F. If this is the case, we will contact you the day prior or the morning of your event to discuss options. We cannot set up in high winds or if it is actively raining, due to increased chance of injury or electrocution.
Deposit and Cancellation Policy?
If you need to reschedule, the sooner we know the more options we can offer you. Please note that all cancellations MUST BE DONE via email to firstname.lastname@example.org.
We reserve the right to cancel any reservation or portion of a reservation or shut down an event down early due to inclement weather, unsafe, unclean, or unfit area for unit, or any other situation that the company deems dangerous or jeopardizes safety in any way or is not in the best interest of the company.
Weather Cancellation Policy?
Inclement weather cancellations do NOT incur a fee; HOWEVER the customer must call to cancel and it may ONLY be done ON THE EVENT DATE and must be BEFORE the drivers arrive. We do not accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers unless it's below 60°F or actively raining in your area 2 hours before your rental period.
During uncertain weather conditions, if customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds, rain checks, or concessions. There will also be NO refunds if we have to remove a rental piece or shut down and event early in case of unsafe conditions, including but not limited to inclement weather.
302-533-8333 | All In Fun Inflatables, LLC | Middletown, DE 19709
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