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CASH ONLY upon delivery. Drivers are required to collect final payment at time of SET UP unless you've made arrangements to charge a credit card the previous business day. NO set up of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fees.
All credit card transactions will have a surcharge fee applied to the balance.
You will be notified what the surcharge fee is ahead of time.
If you need to reschedule, the sooner we know the more options we can offer you. Please note that all cancellations MUST BE DONE via email to firstname.lastname@example.org.
We reserve the right to cancel any reservation or portion of a reservation or shut down an event down early due to inclement weather, unsafe, unclean, or unfit area for unit, or any other situation that the company deems dangerous or jeopardizes safety in any way or is not in the best interest of the company.
Weather Cancellation Policy?
Inclement weather cancellations do NOT incur a fee; HOWEVER the customer must call to cancel and it may ONLY be done ON THE EVENT DATE and must be BEFORE the drivers arrive. We do not accept weather cancelations for cold cloudy days with 40% or less chance of scattered showers unless it's below 60°F or actively raining in your area 2 hours before your rental period.
During uncertain weather conditions, if customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds, rain checks, or concessions. There will also be NO refunds if we have to remove a rental piece or shut down and event early in case of unsafe conditions, including but not limited to inclement weather.
No Food, Drinks, Candy, or Soap Policy?
If water or any other liquids (i.e) soap is found on the item when being reserved dry their will be a $75 cleaning charge. It can be very dangerous to use a unit wet without proper attachment; you are putting your guests in danger.
If any liquids, food, candy, or anything other than water (water is allowed as long as it is reserved wet, if reserved dry water is not allowed on unit) is found on the unit there will be a $75 cleaning fee.
No Silly String or Sand Policy?
If silly string is found on the unit at anytime there is an automatic fee of $1,000 as silly string can damage the unit. If sand is found on the unit there will be a $75 cleaning fee.
If at any time the unit is damaged while in your possession, the customer is fully responsible for any fees to fix the damage. If the unit is damaged while in your possession and is unable to be fixed the customer is fully responsible for the initial cost of the unit. We inspect the units before every event and after every event. The units are reinflated at warehouse after every event to clean and to reinspect the unit to make sure there are no damages, if damages are found during inspection of unit the customer is fully responsible for the cost of damages, or fully responsible for the initial cost of unit if unit is not fixable.
302-533-8333 | All In Fun Inflatables, LLC | Middletown, DE 19709
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